Effective Date: 2025/06/16
Last Updated: 2025/06/16

SS Wheels (referred to as “we”, “us”, or “our”) is committed to protecting your privacy and ensuring that your personal information is collected, used, and stored in accordance with the Protection of Personal Information Act (POPIA), Act No. 4 of 2013.

1. Purpose of This Policy

This policy explains how we collect, process, and safeguard your personal information when you:

• Use our website (www.sswheels.co.za)

• Purchase tyres, rims, or related services

• Engage with our customer support or marketing communications

2. Information We Collect

We may collect the following personal data:

• Contact Details: Name, email, phone number, physical address

• Vehicle Information: Make, model, tyre/rim specifications

• Financial Data: Payment details (for transactions only)

• Technical Data: IP address, browser type, device information (via cookies)

• Service History: Records of wheel alignments, fitments, or purchases

3. How We Collect Information

Your data is collected when you:

• Browse our website or use the tyre search tool

• Submit a contact form or service booking request

• Purchase products/services in-store or online

• Subscribe to newsletters or promotions

• Interact with our social media or customer service

4. Why We Process Your Information

We use your data to:

• Process orders and provide tyre/rim services (e.g., fitment, alignment)

• Respond to inquiries and offer technical support

• Send service reminders or promotional offers (with consent)

• Improve our website and product offerings

• Comply with legal obligations (e.g., warranty claims)

5. Sharing of Information

We only share data with:

• Service Providers: Payment gateways, couriers (for deliveries)

• Technical Partners: Website hosts, analytics tools (anonymized where possible)

• Authorities: If required by law (e.g., fraud investigation)

We never sell your data to third parties.

6. Your Rights Under POPIA

You may:
✅ Request access to your personal information
✅ Correct inaccurate or incomplete data
✅ Object to processing (e.g., opt out of marketing)
✅ Lodge complaints with the Information Regulator of South Africa

To exercise these rights, contact:
📧 privacy@sswheels.co.za
📞 011 234 5678

7. Data Security

We implement:

• Encryption: Secure SSL for online transactions

• Access Controls: Staff training and limited data access

• Physical Safeguards: Secure storage for hard-copy records

8. Data Retention

We retain personal information:

• For 3 years after last interaction (marketing data)

• For 5 years for financial records (as required by tax laws)

• Until service completion for workshop records

9. Cookies & Tracking

Our website uses:

• Essential Cookies: For checkout and login functionality

• Analytics Cookies: Google Analytics (anonymized)

• Marketing Cookies: Only with your consent

Manage preferences via your browser settings.

10. Policy Updates

We will notify you of material changes via email or website notices.

11. Contact Us

SS Wheels
📍 [Your Physical Address]📧 info@sswheels.co.za
📞 [Your Contact Number]